Renewals Account Executive - Remote

Overview

At Algolia, we’re looking for a Renewals Account Executive, responsible for strategic engagements with a dedicated portfolio of high-value customers. As a Renewals Account Executive, you will partner with Account Executives and Customer Success Managers to align on the account strategy for each customer, and help execute on these strategies. You will engage with each customer proactively to understand overall customer sentiment and satisfaction, while also identifying both risk and expansion potential. You are responsible for managing the renewal process, including but not limited to, providing renewal notice, creating quotes, forecasting, negotiating, and working through customer legal and procurement requirements. You will be working cross-functionally, partnering with Sales, CSEs, and CSMs, along with finance and the deal desk.

In Short

• Owning and executing a portfolio of renewal contracts in an assigned territory
• Ensuring all renewals occur on time
• Identifying growth opportunities and providing insights to the business that improve future business outcomes
• Partner with Account AE to develop and execute win/win negotiation strategies
• Own, drive and manage the renewal process with customers
• Maximise account growth opportunities
• Identify customer requirements and demonstrate strong account management
• Provide visibility to renewals and solicit leadership involvement
• Accurately maintain/update and provide renewal forecast
• Achieve financial and strategic targets

Requirements

• 3+ years of experience at a SaaS/Software Company
• Ability to manage strategic and enterprise level accounts
• Excellent presentation, written and verbal communication skills
• Strong attention to detail and process-oriented
• Proven time management skills
• Ability to deeply understand customers sentiment or needs
• Experience with an enterprise CRM or customer service application
• Experience with Salesforce CRM is a significant plus
• Fluency in French, German or Italian is a plus
• Ability to manage transactions through every stage of the renewal cycle

Benefits

• Flexible workplace model
• High-trust environment
• Opportunities for intentional in-person connection
• Inclusive and diverse workplace
• Commitment to employee growth and development