Technical Support Engineer, Pressable - Remote

Overview

Pressable is seeking a WordPress expert to join our Customer Success Team, focusing on performance-related issues and enhancing the customer experience.

In Short

• Join the Pressable Customer Success Team.
• Support high-touch enterprise clients and agencies.
• Advanced troubleshooting for WordPress and platform-related issues.
• Communicate with other teams within Pressable & Automattic.
• Respond to customer inquiries through email and live chat.
• Expertise in WordPress and performance issues is essential.
• Knowledge of web technologies like PHP, HTML, JavaScript, and CSS.
• Self-driven work ethic and eagerness to learn.
• Work from home with flexible benefits.
• Health benefits and open vacation policy for US-based staff.

Requirements

• Expert in WordPress and its inner workings.
• Advanced skills in investigating performance issues.
• Understanding of WordPress security issues.
• Knowledge of core web technologies and HTTP methods.
• Experience with browser developer tools.
• Ability to work with PHP code.
• Self-starter with a proactive approach.
• Willingness to teach and adapt.

Benefits

• Health Benefits for US-based staff (99% Paid Employee Medical, Dental, and Vision).
• Matching 401(k) for US-based staff.
• Life and Disability Insurance for US-based staff (100% Paid Life, & LTD).
• Work from home with home office setup and coworking allowances.
• Open vacation policy (no set number of days per year).
• Support for continued learning through hardware, software, and conferences.