Customer Service Agent (d/m/w) - Remote

Overview

We are looking for a Customer Service Agent (d/m/w) to assist our existing business customers at AUTO1.com with their inquiries and concerns, ensuring they receive competent support.

In Short

• Handle incoming inquiries from business customers via phone or in writing.
• Support dealers with logistics, document shipping, payments, and complaints.
• Act as a liaison between customers and internal departments.
• Maintain and manage customer data, reports, and overviews with accuracy.
• Work in a structured and careful manner, showcasing teamwork.
• Experience in customer service is advantageous.
• Fluent in German and proficient with Google Tools.
• Interest in the automotive sector is a plus.
• 100% remote work from anywhere in Germany.
• Attractive benefits including company pension contributions and employee discounts.

Requirements

• First experiences in customer service are beneficial.
• Structured and careful work ethic.
• Strong communication skills with active listening.
• Fluent in German, both spoken and written.
• Familiarity with ticketing systems and telephony software.

Benefits

• 100% remote work opportunity.
• Attractive benefits including pension contributions.
• Employee discounts on various purchases.
• Be part of Europe's leading automotive platform.
• Opportunities for growth and learning.