Senior Customer Service Representative – Remote in Germany (d/m/w)

Overview

We are looking for a Senior Customer Service Representative who will actively contribute to the daily operations and ensure a smooth and positive purchasing experience for our customers, while also supporting the team with structured onboarding and clear communication.

In Short

• You are the first point of contact for the team and assist colleagues with inquiries, uncertainties, or escalations.
• You support quality assurance and help continuously improve our processes.
• You guide new team members and ensure structured onboarding.
• You contribute to daily operations during staff shortages.
• Experience in customer service, ideally in an inbound call center or a similar field.
• Organizational skills, self-responsibility, and proficiency with digital tools.
• Strong communication skills, empathy, and a professional demeanor.
• Knowledge of Google Sheets or Excel (basic functions, simple evaluations, and tables).
• Enjoyment of teamwork and a high service standard.
• Willingness to occasionally travel to Berlin for meetings or team events.

Requirements

• Experience in customer service, ideally in an inbound call center or similar.
• Strong organizational skills and proficiency with digital tools.
• Excellent communication skills and a professional attitude.
• Basic knowledge of Google Sheets or Excel.
• A collaborative spirit and a commitment to high service standards.

Benefits

• Up to 100% remote work within Germany.
• Modern IT equipment and support.
• Attractive, market-driven salary.
• Open communication culture based on trust.
• Individual training and coaching from day one.
• Discounts on well-known brands and benefits on our entire vehicle inventory for you, your family, and friends.