Senior Customer Service Representative – Remote in Germany (d/m/w)

Overview

We are looking for a Senior Customer Service Representative to ensure our team delivers the best service daily, creating a smooth and positive buying experience for our customers.

In Short

• Be the first point of contact for the team and support colleagues with queries.
• Assist in quality assurance and help continuously improve processes.
• Guide new team members and ensure structured onboarding.
• Engage in daily operations during personnel shortages.

Requirements

• Experience in customer service, ideally in an inbound call center or similar field.
• Strong organizational skills and self-responsibility.
• Excellent communication skills, empathy, and a professional demeanor.
• Knowledge of Google Sheets or Excel (basic functions, simple evaluations, and tables).
• Enjoy teamwork and have a high service standard.
• Willingness to travel to Berlin occasionally for meetings or team events.

Benefits

• A supportive environment where you can contribute and grow.
• Up to 100% remote work within Germany.
• Modern IT equipment and IT support.
• Attractive, market-competitive salary.
• Open communication culture based on trust.
• Individual training and coaching from day one.
• Discounts on well-known brands and offers on our entire vehicle inventory for you, your family, and friends.