Senior Customer Marketing Specialist - Remote

Overview

AuditBoard is seeking a dynamic customer marketer to lead and expand our customer reference program to support sales and marketing efforts.

In Short

• Oversee the day-to-day operations of the customer reference program.
• Lead the development and management of the reference video library and customer success stories.
• Manage customer nomination and reference request processes.
• Partner with Sales to manage publicity and media announcements.
• Support ABM initiatives by providing targeted customer stories and testimonials.
• Drive third-party review generation efforts.
• Collaborate closely with internal stakeholders.
• Develop and track program success metrics.
• Serve as the primary point of contact for sales-related reference requests.

Requirements

• 3-5 years of experience in customer advocacy, reference management, or related roles.
• Proven ability to manage and expand customer reference programs.
• Strong communication and relationship-building skills.
• Ability to manage multiple projects simultaneously.
• Experience managing a database of advocates.
• Strategic thinker with a track record of leveraging data.
• Ability to analyze trends and outcomes.
• Experience working directly with sales teams.
• Understanding of customer dynamics.

Benefits

• Launch a career at one of the fastest-growing SaaS companies.
• $200/mo for anything that enhances your life.
• Remote and hybrid work options.
• Comprehensive employee health coverage.
• 401K with match or pension with match.
• Competitive compensation & bonus program.
• Flexible Vacation or 25 days off.
• Time off for your birthday & volunteering.
• Employee resource groups.
• Opportunities for team and company-wide get-togethers.