Director of Customer Success (East) - Remote

Overview

Attentive® is an AI-powered mobile marketing platform that transforms the way brands personalize consumer engagement. The Director of Customer Success will lead a team to enhance customer relationships and drive retention and growth.

In Short

• Lead and scale a team of 25 CSMs managing $180M ARR.
• Hire and develop Customer Success Managers to maximize retention.
• Partner with Sales and Professional Services for exceptional customer outcomes.
• Drive strategic improvements to exceed adoption and growth objectives.
• Implement processes vital for team scaling and execution.
• Establish executive relationships with key customers.
• Create a culture of accountability through data-driven strategies.
• Collaborate with executives to translate customer feedback into product requirements.

Requirements

• 7-10+ years of leadership experience in Customer Success.
• Experience in a marketing/software company or startup.
• Strong coaching and motivational skills.
• Self-motivated with an entrepreneurial mindset.
• Ability to build collaborative teams and link performance to business objectives.
• Experience in scaling teams and processes.
• Excellent interpersonal skills for coaching and customer engagement.
• Detail-oriented and organized.

Benefits

• Opportunity to lead a high-impact team.
• Work with top-tier global brands.
• Be part of a fast-growing company recognized for its innovation.
• Collaborate with a talented cross-functional team.