Senior Client Support Representative - Remote

Overview

The Senior Client Support Representative is responsible for providing order and account-level support through proactive communication and accurate responses to client inquiries, concerns, and requests regarding company products and services.

In Short

• Engages and builds relationships with clients by delivering exceptional customer service.
• Demonstrates high accuracy and attention to detail.
• Maintains performance expectations in all interactions.
• Acts as a subject matter expert for Asurint products.
• Troubleshoots package and system configuration issues.
• Provides reporting as requested by clients.
• Identifies trends and works to proactively course correct.
• Acts as an escalation point for client support issues.
• Other duties as required.

Requirements

• Experience providing high-volume customer service.
• Experience with the legal/court system preferred.
• Proficiency in MS Office is required.
• Education: High school diploma or equivalent required.
• 2 to 5 years of relevant experience preferred.

Benefits

• Medical, dental and vision effective first day of employment.
• 401(k) with employer match.
• Paid time off.
• 10 company-paid holidays.
• Professional development programs.