Virtual Patient Care & Appointment Coordinator - Remote

Overview

A multi-location dental implant specialty practice is seeking a dedicated Virtual Patient Care & Appointment Coordinator to manage high-volume inbound calls, patient scheduling, and administrative tasks. This role ensures every patient receives a professional, empathetic first impression while supporting the clinical team by handling routine and time-consuming tasks such as appointment coordination and insurance verification.

In Short

• Full-time role aligned with Pacific Standard Time (PST)
• Manage high-volume inbound calls and patient scheduling
• Support clinical team with administrative tasks
• Excellent spoken English required
• Experience with VoIP systems and multi-line transfers
• Proficient in Google Workspace
• Must have strong attention to detail
• Long-term role with a focus on retention
• Participate in daily team huddles
• Handle insurance verification tasks

Requirements

• Reliable internet and stable work environment
• High-volume call handling experience
• Scheduling accuracy
• Patient sensitivity and discretion
• Strong cultural fit: respectful and empathetic
• Prior dental or medical front office experience is a plus
• Familiarity with EMR/dental software is preferred
• Comfort using AI tools for documentation

Benefits

• Work from home flexibility
• Opportunity for long-term employment
• Collaborative team environment
• Training provided for specific software
• Supportive work culture