Customer Support & Property Management Virtual Assistant - Remote

Overview

A rapidly growing short-term rental and property management company is seeking two proactive, highly capable Virtual Assistants to join their guest services and operations team. You’ll play a key role in ensuring smooth day-to-day property operations, handling guest inquiries, and supporting the local U.S. team during off-hours and weekends. The ideal candidates are detail-oriented, resourceful, and confident problem solvers who can think beyond templates and act quickly to resolve issues.

In Short

• Act as the first point of contact for guest communications (calls, texts, and emails).
• Manage lockouts, urgent guest needs, and property-related escalations promptly and professionally.
• Use HostAway and Breezeway to track bookings, maintenance issues, and turnovers.
• Coordinate with local cleaning and maintenance teams to ensure on-time check-ins and check-outs.
• Approve and personalize AI-generated guest responses using Host AI before sending.
• Update listings and ensure property information remains accurate across all platforms.
• Maintain records, guest notes, and task logs to ensure clear communication between shifts.
• Collaborate closely with the local U.S. team to ensure seamless daily operations.

Requirements

• 3+ years of experience in customer service, property management, or short-term rental operations.
• Familiarity with Hostway and Breezeway is highly preferred.
• Excellent English communication (verbal and written) with a neutral or clear accent for guest-facing calls.
• Strong judgment and ability to make decisions independently.
• Proficient in Google Workspace, Slack, and VoIP tools like Open Phone or Google Voice.
• Tech-savvy and quick to learn new systems.
• Stable internet connection and quiet work setup for handling live calls.

Benefits

• Professional, courteous, and customer-focused environment.
• Calm under pressure; excellent problem-solving skills.
• Dependable and self-managed — minimal supervision needed.
• Quick learner who adapts well to new systems and workflows.