Customer Care & Booking Specialist (Med Spa) - Remote

Overview

The Customer Care & Booking Specialist will serve as the first point of contact for a med spa, managing inbound communications and appointment bookings across multiple locations while ensuring excellent client experiences.

In Short

• Handle inbound calls and online inquiries for appointment bookings.
• Manage scheduling, waitlists, and confirmations across locations.
• Monitor and respond to web leads and social media inquiries.
• Collect deposits and process payments accurately.
• Send pre- and post-appointment communications to clients.
• Maintain client records and document interactions.
• Utilize various tools for communication and scheduling.
• Work independently in a remote setup with a reliable home office.
• Meet performance metrics related to response times and booking accuracy.
• Participate in training and adhere to compliance standards.

Requirements

• 3+ years of experience in customer support or a similar role.
• Excellent spoken and written English skills.
• Experience with omnichannel support methods.
• Strong attention to detail and ability to work independently.
• Tech-savvy with familiarity in cloud applications.
• Reliable home office setup with high-speed internet.
• Experience in med spa or clinic environments is a plus.
• Familiarity with booking systems like Vagaro or Mindbody is advantageous.
• Knowledge of payment processing workflows.
• Good communication skills for social media interactions.

Benefits

• Full-time remote work opportunity.
• Flexible scheduling options with weekend availability.
• Comprehensive training and onboarding process.
• Joint management and support from owners and account management.
• Performance metrics to track success and growth.
• Opportunity to work in a dynamic med spa environment.
• Engagement with a high-trust team.
• Potential for career advancement in customer service roles.
• Access to various tools and technologies for effective communication.
• Supportive work culture focused on client satisfaction.