Customer Support Associate (Mandarin) - Remote

Overview

The Customer Support Associate will assist the Supplier Support team in obtaining important compliance information from suppliers, primarily communicating in Mandarin.

In Short

• Support suppliers through emails, chats, and calls to gather compliance information.
• Work with top-tier suppliers to address their compliance requests.
• Provide troubleshooting assistance and ensure a positive experience for suppliers.
• Engage unresponsive suppliers through various communication channels.
• Translate and assist with webinars and prospect calls in Mandarin.
• Collaborate with the Program Success team on client campaigns.
• Ensure quality assurance for compliance data.
• Mentor Supplier Support Agents as needed.
• Stay updated on regulations and Assent’s products.
• Follow corporate security policies and procedures.

Requirements

• Fluent in English and Mandarin, with excellent communication skills.
• Bachelor’s Degree or higher diploma.
• 1-2 years of experience in administration or customer support.
• Strong time management and multitasking abilities.
• Proficient in MS Office and Google Applications.
• Self-motivated with a solutions-oriented mindset.
• Ability to build stable working relationships.
• Basic to intermediate regulatory knowledge.
• Adaptable and flexible in a dynamic environment.
• Detail-oriented with a commitment to excellence.
• Curious and eager to learn.

Benefits

• Comprehensive benefits package and vacation time that increases with tenure.
• Competitive base salary and corporate bonus program.
• Flexible work options and volunteer days.
• Professional development days available from day one.
• Commitment to diversity, equity, and inclusion.