Junior Technical Support Specialist - Remote

Overview

The Junior Technical Support Specialist will join the Support + Success team at Copilot, assisting customers with various issues while becoming a product expert.

In Short

• Join a small but mighty Support + Success team.
• Tackle customer issues related to accounts, billing, subscriptions, and technical hiccups.
• Become a product expert and assist customers with their questions.
• Help create and troubleshoot automations.
• Communicate technical issues in plain language.
• Gather information and report bugs to the Engineering team.
• Resolve support issues within SLA agreements.
• Build a deep understanding of technical architecture.
• Collaborate with the Support + Success Lead and other teams.
• Make a real impact on customer success.

Requirements

• Thrives in a technical environment and enjoys helping people.
• Quick learner who enjoys problem-solving.
• Tech-savvy and comfortable with various tools.
• Clear and empathetic communicator.
• Experience with APIs, databases, and no-code integrations.
• Genuine care for users and their experience.

Benefits

• Real impact on customer success.
• Collaborative and creative team environment.
• Opportunities for growth and skill development.