Card Operations, US Lead - Remote

Overview

As the Card Operations Lead at Aspire, you will be the key point of contact for all card-related operations, ensuring the smooth and efficient handling of escalations, process optimizations, and cross-team collaboration.

In Short

• Act as the Product Expert on all card-related operations.
• Own and improve card payment metrics.
• Lead card-related escalations and provide timely resolutions.
• Identify process gaps and optimize workflows.
• Collaborate with various teams to provide top-tier service.
• Manage a team of analysts for seamless daily operations.
• Support the launch of card operations in new markets.
• Establish best practices for scaling operations.
• Ensure compliance with local regulations.
• Drive product improvements with the Tech team.

Requirements

• 3+ years of experience managing card operations.
• Analytical mindset with data analysis experience.
• Problem-solving skills for unfamiliar challenges.
• Customer obsession and a customer-first approach.
• Outstanding communication skills.
• Experience in helping companies expand into new markets.
• Leadership skills to manage complex operations.

Benefits

• Uncapped flexible annual leave.
• Hybrid work arrangement.
• Training subsidy for professional growth.
• Wellness benefit.
• Team bonding budget.
• Flexibility to work from anywhere for up to 90 days per annum.