Strategic Customer Success Manager - Americas - Remote

Overview

The Strategic Customer Success Manager will guide Ashby's largest customers, focusing on product adoption and customer health, while becoming a product expert.

In Short

• Guide high-growth organizations and public companies in product adoption.
• Manage a book of ~20 strategic customers exceeding $2m in ARR.
• Work closely with cross-functional teams across Sales, Marketing, Product, and Operations.
• Become a product expert to tailor solutions for customer challenges.
• Communicate complex ideas simply and effectively.
• Thrive in complexity and be detail-oriented.
• Help shape a new customer segment and iterate on playbooks.
• Utilize data for continuous improvement.
• Experience in recruiting or hiring is a plus.
• Focus on adoption and engagement over variable compensation.

Requirements

• At least five years of customer success experience in B2B SaaS.
• Strong relationship management skills across multiple stakeholders.
• Experience with complex technologies and a curiosity to understand them.

Benefits

• Emphasis on high-quality work with no quick hacks.
• 10-year exercise window for stock options.
• Unlimited PTO with a recommended four weeks per year.
• Twelve weeks of fully paid family leave in the US.
• Generous budget for equipment and software.
• $100/month education budget.