Implementation Specialist - EMEA - Remote

Overview

The Implementation Specialist plays a critical role in managing and executing the end-to-end implementation of Ashby’s solution for new customers, ensuring a positive customer experience.

In Short

• Manage and execute implementation plans for new customers.
• Work directly with customers in the Strategic segment.
• Develop strong customer relationships through engagement and communication.
• Navigate change management processes for customer adaptation.
• Provide technical support and advice on best practices.
• Collaborate with cross-functional teams to define progress.
• Use critical thinking to solve customer challenges.
• Maintain a customer-centric approach throughout the implementation.
• Support customers to achieve their desired outcomes.
• Work effectively in a remote-first setting.

Requirements

• Experience in managing implementation and onboarding projects.
• Strong communication skills and ability to listen.
• Proficient in technical aspects of complex products.
• Ability to advise on best practices for software usage.
• Detail-oriented with a focus on internal operations.
• Data-driven mindset for decision-making.
• Adaptability in a fast-paced environment.
• Experience in cross-functional collaboration.

Benefits

• Emphasis on high-quality work.
• Sell a product that excites customers.
• Competitive compensation offered.
• Unlimited PTO with recommended four weeks per year.
• Twelve weeks of fully paid family leave.
• Generous budget for equipment and software.
• $100/month education budget.