Head of Dedicated Customer Success - UK - Remote

Overview

This is a unique and high impact role in which you’ll meaningfully shape our Customer Success function in the EMEA region, ensuring our customers have a remarkable experience as we scale.

In Short

• You will elevate the customer experience across our EMEA Customer Success team.
• You will own the Dedicated Customer Success segment for the region.
• Lead and grow a team of skilled Customer Success Managers.
• Collaborate with cross-functional teams to align on customer engagement strategies.
• Implement innovative strategies tailored to EMEA customer needs.
• Utilize data to drive decision-making and improve customer experiences.
• Ensure outstanding support experiences for B2B customers.
• Focus on product adoption and customer lifecycle engagement.
• Participate in defining resourcing and headcount planning.
• Contribute to the overall growth and strategic direction of the Customer Success function.

Requirements

• Proven leadership in growing Customer Success teams in a SaaS environment.
• Strong strategic thinking skills to enhance the customer journey.
• Experience in establishing processes and team structures in new regions.
• Ability to collaborate with various stakeholders across departments.
• Innovative mindset to develop tailored strategies for customer needs.
• Analytical skills to utilize metrics for continuous improvement.
• Deep understanding of B2B customer needs and support experiences.
• Experience in improving product adoption and customer lifecycle engagement.

Benefits

• Emphasis on high-quality work and avoiding quick hacks.
• Opportunity to sell a product that excites customers.
• Competitive compensation offered.
• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US.
• $100/month education budget with manager approval for larger expenses.
• Extended health benefits for you and your dependents.
• Generous equipment and office furniture budget.