Field Service Technician - Remote

Overview

Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions, focusing on attracting exceptional talent and creating engaging products.

In Short

• Diagnose software and hardware problems effectively.
• Log service calls in Salesforce.
• Provide remote phone support when not traveling.
• Escalate tier 2/3 issues to support specialists.
• Conduct on-site installations and support, requiring overnight travel.
• Train distributors and customers on Arrow equipment.
• Exceed customer satisfaction objectives.
• Work independently without direct supervision.
• Access to high-speed internet required for remote work.
• Other duties as assigned by management.

Requirements

• Associate degree in Computer Technologies or equivalent experience.
• Minimum of 3 years in electronic and PC technologies.
• Support knowledge of SQL and Windows environments.
• Excellent communication and customer relations skills.
• Strong analytical and organizational skills.
• Ability to read schematics and technical manuals.
• PC, mechanical and electrical aptitude.
• Self-motivated and effective time management.
• Competency in various software applications including MSOffice.
• Experience with proprietary software is a plus.

Benefits

• Opportunity to work in a growing company.
• Engaging work environment.
• Career development opportunities.
• Flexible working conditions when remote.
• Travel opportunities.