Field Service Technician - Remote

Overview

Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.

In Short

• Ability to diagnose software and hardware problems effectively.
• Responsible for logging service calls in Salesforce.
• Remote phone support when not traveling.
• On-site installations and support required.
• Assist customers on configuration and programming of equipment.
• Train distributors and customers on equipment use.
• Exceed customer satisfaction objectives.
• Work closely with distributors on parts orders.
• Ability to work from home effectively.
• Other duties as assigned by management.

Requirements

• Associate degree in Computer Technologies or applicable experience.
• Minimum of 3 years experience in electronic and PC technologies.
• Support knowledge of SQL, Windows Active Directory, Networking.
• Strong analytical skills and communication skills.
• Must be self-motivated to work independently.
• Effective planning and organizational skills.
• Experience with Proprietary software a plus.
• PC applications support experience.

Benefits

• Travel required, can exceed 75%.
• Overtime and standby availability required.
• Working in various environments, including bingo halls and casinos.
• Installations may require physical labor.
• Available to work any shift and weekends as needed.