Field Service Technician - Remote

Overview

The Level One Field Service Technician position at Smiths Detection involves providing technical support, troubleshooting, and maintenance for security detection systems. This role emphasizes collaboration, communication, and customer satisfaction.

In Short

• Interpret electrical and mechanical schematics.
• Maintain expertise across multiple product lines.
• Perform on-site troubleshooting and repairs.
• Generate reports using business software applications.
• Document all service activities meticulously.
• Engage in Service Sales opportunities.
• Conduct equipment installations and customer training.
• Manage repair parts cycle efficiently.
• Ensure compliance with safety regulations.
• Flexibility to travel and work non-standard hours.

Requirements

• Associate's Degree or relevant Trade Certification.
• 1-3 years of experience in field service roles.
• Proficiency in MS Office Suite.
• Strong communication and customer service skills.
• Ability to travel on short notice.
• Pass a comprehensive background check.

Benefits

• Excellent training and career growth opportunities.
• Inclusive work environment with strong leadership.
• Flexible benefits to suit lifestyle needs.
• Competitive salary and benefits package.