Field Service Technician - Remote

Overview

Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.

In Short

• Ability to diagnose software and hardware problems effectively.
• Responsible for logging service calls in Salesforce.
• Remote phone support when not traveling.
• Escalate tier 2/3 issues to the support specialist.
• Work closely with distributors on parts orders and technical assistance.
• On-site installations and support with overnight travel exceeding 75%.
• Assist customers with configuration and programming of equipment.
• Train distributors and customers on equipment use.
• Exceed customer satisfaction objectives.
• Ability to work from home effectively.

Requirements

• Associate degree in Computer Technologies or applicable experience.
• Minimum of 3 years training or experience in electronic and PC technologies.
• Support knowledge of SQL, Windows Active Directory, Networking.
• Strong analytical skills and ability to read schematics.
• Excellent written and verbal communication skills.
• Self-motivated and able to work independently.
• Competency in various software applications including MSOffice.
• Experience with Proprietary software is a plus.

Benefits

• Travel required exceeding 75%.
• Overtime and standby availability are required.
• Working in various environments including bingo halls and casinos.
• Installations may require physical labor.
• Flexible working hours including weekends.