RNG Technical Support Engineer (L2) - Remote

Overview

As an RNG Technical Support Engineer (L2) at ARRISE, your primary responsibility is to provide exceptional customer service and technical assistance to Operators and Account Managers, troubleshooting and resolving technical issues related to product bugs and game issues.

In Short

• Provide customer support and respond to inquiries.
• Troubleshoot and resolve technical issues.
• Guide customers in resolving problems.
• Collaborate with teams for complex issue resolution.
• Document customer interactions and resolutions.
• Conduct research for accurate solutions.
• Stay updated with product trends and technologies.
• Assist in product testing and bug tracking.
• Support peers in their tasks.
• Perform additional duties as assigned.

Requirements

• Bachelor’s degree in Computer Science or related field.
• Experience in technical support or customer service.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Proficiency in ticketing systems and CRM software.
• Familiarity with hardware, software, and networking.
• Ability to work independently and in a team.

Benefits

• Join an international team focused on product development.
• Flexible work options, including remote work.
• High-level compensation with performance reviews.
• Paid vacation and sick leave.
• Health insurance coverage and gym membership.