RNG Technical Support Engineer (L2) - Remote

Overview

As an RNG Technical Support Engineer (L2) at ARRISE, you will provide exceptional customer service and technical assistance to Operators and Account Managers, troubleshooting and resolving technical issues to ensure customer satisfaction.

In Short

• Provide customer support and respond to inquiries.
• Troubleshoot and resolve technical issues.
• Provide step-by-step guidance for problem resolution.
• Collaborate with cross-functional teams.
• Document customer interactions and resolutions.
• Conduct research for accurate solutions.
• Stay updated with product trends and technologies.
• Assist in product testing and bug tracking.
• Support peers in professional development.
• Perform additional duties as required.

Requirements

• Bachelor’s degree in Computer Science or related field.
• Proven experience in technical support or customer service.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Proficiency in ticketing systems and CRM software.
• Familiarity with hardware, software, and networking concepts.
• Ability to work independently and in a team.

Benefits

• Join a successful international team.
• Flexible work options (office or remote).
• High-level compensation with performance reviews.
• Paid vacation and sick leaves.
• Health insurance coverage and gym membership.