User Support Specialist - Remote

Overview

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

In Short

• Join our collaborative and client-focused Client Services team.
• Work directly with clients to troubleshoot issues and provide support.
• Ensure smooth day-to-day operations of high-traffic websites and mobile applications.
• Participate in on-call rotations after training.
• Ideal for someone early in their career looking to grow.
• Gain exposure to product functionality, APIs, and internal tools.
• Collaborate closely with cross-functional teams.
• Respond to inquiries and technical issues via email and phone.
• Document common issues and resolutions.
• Embrace AI tools to enhance work efficiency.

Requirements

• 1 year of experience in a technical support role.
• Strong communication skills and a customer-first mindset.
• Basic understanding of REST APIs.
• Exposure to SQL is a plus.
• Familiarity with JavaScript or HTML is a bonus.
• Eagerness to learn and grow in a fast-paced environment.
• Natural inclination to leverage AI tools.

Benefits

• Full medical, dental, and vision coverage for employees.
• Unlimited PTO and sick leave with 14 company holidays.
• 100% 401k match up to 4% with immediate vesting.
• Generous parental leave for all parents.
• $1,000 desk setup subsidy for remote office.
• $100/month to subsidize wifi/cell phone expenses.
• Summer Fridays (half-day Fridays) from late May to August.
• AnniversArray Kits for work anniversaries.