User Support Specialist - Remote

Overview

The User Support Specialist plays a vital role in ensuring clinical research site users have a seamless experience with Slope’s software platform, responding to inquiries, troubleshooting technical issues, and providing effective solutions.

In Short

• Respond to inbound support requests from clinical research site users.
• Diagnose and resolve technical issues effectively.
• Maintain clear communication with users regarding issue status.
• Log all interactions and resolutions in the Intercom system.
• Gather user feedback for continuous improvement.
• Assist in creating knowledge base articles and training materials.

Requirements

• 2-3 years in customer support within a SaaS environment.
• Comfortable troubleshooting software and explaining technical issues.
• Strong verbal and written communication skills.
• Adept at identifying issues and providing effective solutions.
• Detail-oriented with accurate logging of details.
• Experience with issue tracking and ticketing systems.

Benefits

• Medical insurance after the trial period.
• English classes.
• Schedule Mon - Fri 11 am - 8 pm Tbilisi time.
• Corporate training and parties.
• A comfortable office in the center of Tbilisi.
• Equipment provided for work.
• Official employment.
• Opportunities for professional development and career growth.
• Bonuses and motivation systems.
• The option to work fully remotely.