Technical Customer Success Manager (T.CSM) - Remote

Overview

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

In Short

• Manage a portfolio of up to 40 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment.
• Guide the customer through the implementation phase, delivering use cases and value.
• Responsible for overall health and retention of the assigned customers.
• Reporting Risks and Wins internally to Armis account team.
• Understand customer product issues and feature requests.
• Establish regular cadence with each assigned customer.
• Leverage Gainsight to track account activity and health score.
• Drive up utilization of the Armis platform.
• Provide technical subject matter expertise where applicable.

Requirements

• Fluent in English language to support US based accounts.
• 3+ years experience in a related function with direct customer facing experience.
• 2+ years experience working in Security and/or Networking.
• Strong technical and problem solving skills.
• Solid project management and solution delivery experience.

Benefits

• Comprehensive health benefits.
• Discretionary time off.
• Paid holidays including monthly me days.
• Highly inclusive and diverse workplace.