Technical Customer Success Manager (CSM) - Remote

Posted 24 weeks ago

Customer Service

Full Time

Worldwide

Customer Success

Technical Support

Client Relationship Management

Onboarding

Training

Data Analysis

Marketing Intelligence

Machine Learning

Overview

The Technical Customer Success Manager (CSM) plays a crucial role in ensuring customer satisfaction, driving adoption of the company’s solutions, and maintaining strong relationships with clients.

In Short

Own and nurture customer relationships.
Collaborate with media strategy teams.
Monitor and coordinate support requests.
Drive feature adoption and education.
Advocate for customer success.
Serve as the primary point of contact for customers.
Help customers navigate the platform.
Resolve technical and operational problems.
Lead customer onboarding and training sessions.
Work cross-functionally with internal teams.

Requirements

Experience in customer success or technical support.
Strong communication and interpersonal skills.
Ability to build long-term partnerships.
Familiarity with marketing intelligence platforms.
Proficiency in data analysis.
Experience with onboarding and training customers.
Problem-solving skills.
Ability to work independently and remotely.
Availability between 9 AM - 4 PM Pacific Time.
Knowledge of machine learning concepts is a plus.

Benefits

Work from anywhere in the world.
Be part of a remote work revolution.
Opportunity to influence product improvements.
Engage with a dynamic team.
Contribute to customer success and satisfaction.

Activate Talent

Activate Talent is a forward-thinking company focused on enhancing the eCommerce experience through meticulous quality assurance and customer experience management. With a commitment to stability and functionality, Activate Talent emphasizes the importance of rigorous testing and continuous improvement in its operations. The company fosters a culture of learning and development, providing employees with opportunities to expand their technical skills and advance their careers. By leveraging tools like Noibu and Microsoft Clarity, Activate Talent aims to deliver exceptional service and insights that drive growth and enhance user satisfaction.

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