Customer Success Manager, Retention - Remote

Overview

As a Customer Success Manager for Arketa, you will guide studios and instructors to get the most out of our platform, ensuring customer satisfaction and business growth.

In Short

• Develop and maintain relationships with customers.
• Act as the primary contact for customer concerns.
• Track and report on customer success metrics.
• Manage accounts by driving renewals.
• Partner with sales teams for revenue growth.
• 2-3 years of experience in customer success required.
• Strong communication and relationship-building skills needed.
• Curiosity about customer businesses is essential.
• Organizational skills to manage multiple accounts are necessary.
• SaaS or wellness industry experience is a plus.

Requirements

• 2-3 years of experience in a customer success or client-facing role.
• Strong communication and relationship-building skills.
• Curious and eager to understand customer businesses.
• Thrive in fast-moving, collaborative environments.
• Highly organized and able to manage multiple accounts.
• Customer-first mindset with high empathy and accountability.
• SaaS or wellness industry experience is a plus.

Benefits

• Competitive salary and stock options.
• Comprehensive medical, vision, and dental insurance.
• Unlimited PTO.
• Annual company offsites.
• Wellness reimbursement.
• Catered lunches and snacks.
• Ownership and opportunity for advancement.