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Customer Success Manager, Retention - Remote

Posted 2 weeks ago
Customer Service
Full Time
USA
$80,000 - $100,000/year

Overview

As a Customer Success Manager for Arketa, you will guide studios and instructors to get the most out of our platform, ensuring customer satisfaction and business growth.

In Short

  • Develop and maintain relationships with customers.
  • Act as the primary contact for customer concerns.
  • Track and report on customer success metrics.
  • Manage accounts by driving renewals.
  • Partner with sales teams for revenue growth.
  • 2-3 years of experience in customer success required.
  • Strong communication and relationship-building skills needed.
  • Curiosity about customer businesses is essential.
  • Organizational skills to manage multiple accounts are necessary.
  • SaaS or wellness industry experience is a plus.

Requirements

  • 2-3 years of experience in a customer success or client-facing role.
  • Strong communication and relationship-building skills.
  • Curious and eager to understand customer businesses.
  • Thrive in fast-moving, collaborative environments.
  • Highly organized and able to manage multiple accounts.
  • Customer-first mindset with high empathy and accountability.
  • SaaS or wellness industry experience is a plus.

Benefits

  • Competitive salary and stock options.
  • Comprehensive medical, vision, and dental insurance.
  • Unlimited PTO.
  • Annual company offsites.
  • Wellness reimbursement.
  • Catered lunches and snacks.
  • Ownership and opportunity for advancement.
Arketa logo

Arketa

Arketa is a pioneering company dedicated to creating the operating system for modern fitness and wellness. With a mission to enhance accessibility in wellness, Arketa empowers studios and wellness entrepreneurs to expand their reach beyond traditional in-person classes. The company offers a comprehensive platform that facilitates the management and growth of hybrid wellness businesses, whether online, in-person, or a combination of both. Their services include scheduling, booking and payment processing, on-demand video libraries, retreat hosting, and marketing campaign management. Arketa has secured $6M in seed funding and is rapidly growing, aiming to redefine the wellness industry while fostering a collaborative and innovative work environment.

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