Customer Success Manager - Growth and Retention - Remote

Overview

As a Growth and Retention Manager at Quandoo, you will serve as the primary account manager for existing customers, focusing on building long-term partnerships and leading initiatives to enhance customer engagement and satisfaction.

In Short

• Serve as the primary account manager for existing customers.
• Lead growth and retention initiatives in the UK and Western Europe.
• Communicate Quandoo’s value proposition effectively.
• Conduct proactive account reviews to identify growth opportunities.
• Respond to inbound requests and support partner success.
• Innovate and identify opportunities for partner retention.
• Work towards key KPIs including revenue generation.
• Collaborate with internal departments and restaurant partners.
• Maintain the internal customer database using Salesforce.

Requirements

• Professional experience in hospitality or customer service.
• Strong relationship-building skills in a fast-paced environment.
• Experience in customer success roles is beneficial.
• Excellent communication skills.
• High level of flexibility in day-to-day business.
• Comfortable with proactive customer outreach.
• Proven ability to articulate product features effectively.
• Efficient and capable of quick decision-making.
• Analytical and self-disciplined to work independently.
• Confident in negotiations with a positive attitude.

Benefits

• Flexible working opportunities.
• High level of responsibility and impact on company success.
• Work with a diverse and motivated team.
• Fun working environment with company parties.
• Flexible working hours and up to 30 days of vacation.
• Free 1:1 sessions with professional psychologists.
• Self-development budget for acquiring new skills.