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Customer Success Manager - Growth and Retention - Remote

Posted 2 weeks ago

Overview

As a Growth and Retention Manager at Quandoo, you will serve as the primary account manager for existing customers, focusing on building long-term partnerships and leading initiatives to enhance customer engagement and satisfaction.

In Short

  • Serve as the primary account manager for existing customers.
  • Lead growth and retention initiatives in the UK and Western Europe.
  • Communicate Quandoo’s value proposition effectively.
  • Conduct proactive account reviews to identify growth opportunities.
  • Respond to inbound requests and support partner success.
  • Innovate and identify opportunities for partner retention.
  • Work towards key KPIs including revenue generation.
  • Collaborate with internal departments and restaurant partners.
  • Maintain the internal customer database using Salesforce.

Requirements

  • Professional experience in hospitality or customer service.
  • Strong relationship-building skills in a fast-paced environment.
  • Experience in customer success roles is beneficial.
  • Excellent communication skills.
  • High level of flexibility in day-to-day business.
  • Comfortable with proactive customer outreach.
  • Proven ability to articulate product features effectively.
  • Efficient and capable of quick decision-making.
  • Analytical and self-disciplined to work independently.
  • Confident in negotiations with a positive attitude.

Benefits

  • Flexible working opportunities.
  • High level of responsibility and impact on company success.
  • Work with a diverse and motivated team.
  • Fun working environment with company parties.
  • Flexible working hours and up to 30 days of vacation.
  • Free 1:1 sessions with professional psychologists.
  • Self-development budget for acquiring new skills.

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