Customer Success Account Manager – Retention & Growth Focus - Remote

Overview

The Customer Success Account Manager at Newbook focuses on retention and growth, building strategic relationships and ensuring long-term satisfaction of clients.

In Short

• Manage a portfolio of accounts with a focus on retention and satisfaction.
• Act as a strategic advisor to customers to drive engagement.
• Identify upsell and cross-sell opportunities.
• Collaborate with Sales to achieve revenue growth targets.
• Conduct business reviews to showcase ROI.
• Proactively address customer concerns.
• Utilize data insights for value-driven recommendations.
• Build strong long-term relationships with clients.
• Implement action plans to mitigate churn risks.
• Drive customer success excellence.

Requirements

• 3+ years in Customer Success, Account Management, or Sales in a SaaS environment.
• Proven ability to retain customers and drive growth.
• Experience with C-level and senior stakeholders.
• Strong consultative approach and understanding of customer success methodologies.
• Excellent data analysis skills.
• Highly organized with strong communication skills.

Benefits

• Competitive salary + Super.
• 4 weeks of leave accrued throughout the year.
• Company rewards and recognition programs.
• Volunteer Time Off and community service opportunities.
• Mental well-being resources for employees and dependents.
• Fully-paid parental leave options.
• Pawternity Leave and Pet Bereavement policies.
• Caregiver Leave for family members.
• Fertility care support options.
• Access to financial experts for informed decision-making.