Partner Support Manager - Remote

Overview

As a Partner Support Manager at Quandoo, you will be the primary contact for restaurants and guests, providing support and assistance through various communication channels.

In Short

• You are the contact person for our restaurants and guests and support them with their questions and concerns (by phone, email and live chat)
• You actively work on partner support topics in the UK and in our other markets if you speak another language
• As a customer service representative, you form an interface between various internal departments, restaurant partners and the field service
• You maintain the internal customer database (Salesforce)

Requirements

• You are communicative, innovative, friendly and always keep a cool head
• You think outside the box
• You enjoy dynamic processes and show a high level of flexibility in day-to-day business and enjoy working in a team
• You are characterised by a positive attitude and solution-oriented behaviour
• Your way of working is structured and thorough
• You speak English (fluently) any of the following languages is a plus (Dutch, Finnish, German, Turkish)
• Ideally, you have some professional experience in the areas of existing customer service, hotel or catering
• Are you a career changer? No problem - we look forward to receiving your application!

Benefits

• Be flexible: Enjoy our remote policy and work from our offices, at home or while traveling.
• Got balance: We offer flexible working hours and up to 30 days of vacation.
• Stay mentally fit: Use our free 1:1 sessions with professional psychologists as well as digital trainings and tools for your mental health - provided by our partner nilo.health.
• No boredom! Quandoo offers challenges and development every day. Our self development budget will help you acquiring and achieving new skills & knowledge.