Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted 9 weeks ago
Sales / Business
Full Time
Worldwide
$100,000 - $150,000/year

Overview

Arize is the leading AI observability and Evaluation platform to help AI teams discover issues, diagnose problems, and improve the results of their AI Applications. We are looking for a fast-paced, client-obsessed Customer Success Manager with an entrepreneurial mindset to nurture and grow new customers.

In Short

  • Manage customer relationships and foster adoption and growth of Arize
  • Handle renewal contracts and upsells directly with customers
  • Build relationships with AI/ML users
  • Manage an account plan and align the Arize team
  • Identify areas of growth and upsell opportunities
  • Demonstrate the product’s capabilities
  • Work closely with the Customer Success Engineering team
  • Conduct discovery with customers
  • Prospect wider into customer accounts
  • Manage customer feature requests

Requirements

  • 3+ years SaaS sales experience
  • Familiarity with sales technologies
  • Experience with customer renewals
  • Self-starter in limited process environments
  • Full-cycle customer experience
  • Ability to demo the Arize platform
  • Team player with strong collaboration skills
  • Strong communication skills
  • Strong account management skillset
  • Great organizational skills

Benefits

  • Competitive salary and equity package
  • Comprehensive benefit package
  • Unlimited paid time off
  • Generous parental leave plan
  • WFH monthly stipend for co-working spaces
Arize AI logo

Arize AI

Arize AI is a leading platform specializing in AI observability and evaluation, dedicated to helping AI teams identify issues, diagnose problems, and enhance the performance of their AI applications. With a focus on building world-class software, Arize AI is at the forefront of AI innovation, enabling organizations to leverage advanced technologies for impactful results. The company operates fully remotely, with offices in the Bay Area and New York City, and is committed to fostering a high-performing team environment where new graduates can rapidly grow and take on significant responsibilities.

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