Customer Experience Representative (Contractor) - Remote

Overview

The Customer Experience Representative is the first point of contact for customers with questions or issues. The ideal candidate must be passionate about rising to the challenge of making every customer interaction with the company an incredible experience. This role is part-time, 100% remote, and all eligible candidates must be able to work from home.

In Short

• Focus on helping customers achieve success with buying and selling used products.
• Respond quickly to customer-submitted email requests.
• Troubleshoot and guide customers through questions or concerns.
• Partner with internal teams to solve larger customer-related issues.
• Keep current with product knowledge.
• Document problems and resolutions and escalate appropriately.
• Follow up with customers to ensure issues are addressed successfully.

Requirements

• Strong customer service skills and case ownership.
• Prior experience working with customers.
• Prior experience with Zendesk is a plus.
• Basic knowledge of e-commerce retail.
• Customer-facing experience desired.
• Ability to communicate effectively with non-technical staff and customers.
• Knowledge of Microsoft Office Suites.
• Ability to work remotely with little supervision.
• Customer-focused attitude.
• Ability to think critically and solve complex problems.
• Ability to work 12 PM - 5 PM PST, Monday through Friday.
• This is a part-time role with a maximum of 30 available hours.
• This role is open to US applicants only.

Benefits

• Work from home flexibility.
• Opportunity to enhance customer service skills.
• Engagement with a dynamic team.