Channel Manager - Remote

Overview

We are looking for a highly organised and communicative Channel Manager to join our Partnerships team and help us maintain strong relationships with our partner community - supporting business growth and annual retention.

In Short

• Conduct regular partner reviews to improve customer health and identify commercial opportunities.
• Collaborate with the Partner Support Team Lead and Analysts.
• Work with the Customer Success department to understand partner involvement.
• Support reseller and framework renewals.
• Qualify new partners and sell accreditation services.
• Ensure effective communication to partners.
• Gauge partner sentiment and provide feedback.
• Bridge between sales team and partners for new opportunities.
• Contribute to the development of the Partner offer.
• Maintain Salesforce as an accurate source of truth for partners.

Requirements

• Strong organizational skills.
• Excellent communication abilities.
• Experience in channel management or customer success.
• Familiarity with Salesforce and Gainsight.
• Ability to work collaboratively in a team.
• Proven track record in maintaining partner relationships.
• Ability to identify and mitigate risks.
• Strong analytical skills to gauge partner sentiment.
• Experience in sales or marketing is a plus.
• Passion for improving customer satisfaction.

Benefits

• Opportunity to work in a mission-driven company.
• Flexible working environment.
• Supportive team culture.
• Professional development opportunities.
• Competitive salary and benefits package.