State Relationship Manager - Remote

Overview

The State Relationship Manager serves as the primary point of contact for assigned state partners, responsible for delivering high quality, responsive, and consistent customer experiences. This role manages day-to-day partner interactions, ensures timely resolution of issues, and provides ongoing guidance to support effective use of products and services.

In Short

• Lead and represent the organization in state-level meetings and engagements.
• Ensure timely resolution of partner issues and inquiries.
• Maintain consistent communication with stakeholders.
• Support annual state business reviews and contract discussions.
• Act as a strategic bridge between state partners and internal teams.
• Manage day-to-day relationships for assigned state partners.
• Coordinate onboarding and ongoing engagement with teams.
• Identify and implement process improvements.
• Continuously build product knowledge to support partner needs.
• Travel as needed for partner meetings and industry events.

Requirements

• 3+ years of experience in account management or customer success.
• Proven ability to manage and grow customer relationships.
• Strong organizational skills with the ability to manage multiple priorities.
• Experience delivering client-focused solutions in deadline-driven environments.
• Proficiency in Arbiter products and Microsoft Office Suite.
• Excellent communication and stakeholder management skills.
• Strong problem-solving and critical thinking abilities.
• Must be available to travel.

Benefits

• Opportunity to work in a fully remote environment.
• Engage with state partners and contribute to their success.
• Professional development opportunities.
• Collaborative work culture.
• Flexible work hours.