Practice Support Specialist (Temporary) - Remote

Overview

The aptihealth team is comprised of healthcare, data science and technology experts passionate about transforming behavioral healthcare. aptihealth is a digital technology platform with an affiliated medical group that makes it easier for people to access speedy high quality behavioral healthcare at the right place and right time. The technology enabled provider group reaches people who need care, engages them in care, follows their care journey, and demonstrates improved outcomes. Everything we do at aptihealth is centered on our mission to revolutionize care and to ensure that the millions of people who need fast access to quality behavioral healthcare receive it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, we’ll create and innovate transformative behavioral healthcare – for millions of people.

In Short

• Conduct all patient-facing duties.
• Answer incoming phone calls and redirect as necessary.
• Review customer service tickets and resolve issues.
• Communicate with patients regarding issue resolutions.
• Assist with patient benefit eligibility and scheduling.
• Ensure health insurance records are exchanged and added to patient records.
• Enhance patient experience through customer service support.
• Work collaboratively with a diverse team.
• Contribute to the mission of improving behavioral healthcare.
• Foster an environment of trust and accountability.

Requirements

• Strong communication skills.
• Experience in customer service.
• Ability to resolve issues effectively.
• Knowledge of healthcare practices preferred.
• Team-oriented mindset.
• Attention to detail.
• Ability to work in a fast-paced environment.
• Proficiency in using technology for patient support.
• Empathy and understanding towards patients.
• Willingness to learn and adapt.

Benefits

• Opportunity to make life better for millions.
• Positive and intelligent colleagues.
• Turning innovative ideas into real-world results.
• Encouragement of curiosity and collaboration.
• Diversity and inclusivity in the workplace.
• Investment in continuous learning opportunities.
• Supportive company culture.
• Work-life balance initiatives.
• Access to mental health resources.
• Potential for career advancement.