Italian Customer Support Representative - Remote

Overview

An overview paragraph about the job

In Short

• Manage incoming chat, mail or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements

• Fluency in the Italian language.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Experience in customer service is a plus.
• Problem-solving skills.
• Flexibility to work remotely or on-site.

Benefits

• Flexible working hours.
• Opportunity for career growth.
• Part of a supportive team.
• Focus on delivering top-quality customer service.