Portuguese Customer Support Representative - Remote

Overview

This role focuses on providing exceptional customer support in Portuguese, allowing you to leverage your language skills while helping customers.

In Short

• Manage incoming chat, mail, or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information using the appropriate tools.
• Keep records of customer interactions and process accounts.
• Follow communication procedures, guidelines, and policies.

Requirements

• Fluency in Portuguese.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Experience in customer service is a plus.
• Proficient in using customer support tools.

Benefits

• Flexible working hours.
• Opportunity for career growth.
• Work in a supportive team environment.
• Focus on delivering top-quality customer service.