Portuguese Customer Support Representative - Remote

Overview

Mercier Consultancy is seeking a Portuguese Customer Support Representative to join our vibrant team. In this role, you will be responsible for providing exceptional support to our Portuguese-speaking clients, assisting them with inquiries related to our products and services. Your strong communication skills and commitment to customer satisfaction will be key in creating a positive experience for our users. If you are passionate about helping others and thrive in a collaborative environment, we would love to hear from you!

In Short

• Respond to customer inquiries through various channels including phone, email, and chat in Portuguese.
• Provide accurate information and guidance about our products and services.
• Resolve customer issues efficiently while ensuring a high level of satisfaction.
• Document all customer interactions in the appropriate support systems.
• Collaborate with team members to tackle complex customer problems.
• Gather and communicate customer feedback to help improve services.
• Stay updated on product developments to provide informed assistance to customers.

Requirements

• Fluency in Portuguese (spoken and written).
• Strong communication skills.
• Ability to work collaboratively in a team.
• Customer-focused attitude.
• Problem-solving skills.
• Experience in customer support is a plus.

Benefits

• Opportunity to work in a vibrant team.
• Professional development opportunities.
• Flexible working hours.