Senior Tier 3 Support Engineer - Remote

Overview

The Senior Tier 3 Support Engineer will provide multi-level database troubleshooting and technical support, working closely with client support staff and product development teams to resolve client issues and enhance existing services.

In Short

• Provide multi-level database troubleshooting and support
• Act as an interface between client support and product development
• Perform fault reproduction and root cause analysis
• Address software defects and advanced customer issues
• Work with QA, Development, and Operations teams
• Suggest enhancements to existing algorithms
• Communicate effectively with team members

Requirements

• Bachelor’s or Master’s degree in Computer Science or Software Engineering preferred
• 4-7 years of experience in software development
• Excellent analytical and problem-solving skills
• Strong interpersonal skills
• Experience with SQL and web technologies
• Understanding of SDLC and CI/CD processes
• Fluency in English at CEF B2 level or above

Benefits

• Diverse and inclusive work environment
• Opportunity for professional growth
• Engagement in meaningful innovation