Temporary Escalations Case Manager - Remote

Overview

As a Temporary Escalations Case Manager at Angi®, you will provide white-glove customer escalations and ensure a positive customer experience by managing impactful relationships with customers through case management.

In Short

• Act as a trusted resource for customer and partner-facing escalation needs
• Professionally follow up with cross-functional teams for prompt escalation resolution
• Build trust by providing a positive turnaround for customer experience
• Consistently resolve 30-35 complex cases weekly
• Identify and suggest improvements to team processes
• Handle administrative needs and other ad hoc projects

Requirements

• Expert in problem-solving and de-escalation
• Strong escalation and case management specialist
• Empathetic listener with concise communication skills
• Proficient in navigating systems including Dash and Salesforce
• Organized and excellent time manager
• Self-motivated and proactive
• Proficient in Google Workplace for data analysis

Benefits

• Work in a diverse and inclusive environment
• Opportunity to make a real impact on families and communities
• Flexible working conditions