Escalation Manager - Remote

Overview

Join AXIANS as an Escalation Manager, where you will engage in an international project focused on digital transformation, working in a collaborative and inclusive environment.

In Short

• 3+ years in technology industry or customer service.
• Experience with Microsoft products and services.
• ITIL Foundation Certification is a plus.
• Technical support experience (M365, Azure).
• Ability to propose short and long-term solutions.
• Strong judgment and decision-making skills.
• Ability to work under pressure and manage ambiguity.
• Excellent relationship-building skills in an international context.
• Proactive problem identification.
• Experience in escalation management.

Requirements

• Collaborative team player with strong stakeholder management.
• Strong prioritization and time management skills.
• Demonstrated project management experience.
• Influencing for impact in diverse groups.

Benefits

• Opportunities for career advancement.
• Professional development in international markets.
• Challenging projects for skill development.
• Support in professional and personal development.