Critical Situation Manager - Remote

Overview

Join AXIANS as a Critical Situation Manager, where you will manage critical incidents for Premier Customers and ensure effective escalation processes.

In Short

• Manage Premier Customers’ Critical Situation incidents.
• Ensure timely and effective response to customer needs.
• Identify systemic issues and flag process breakdowns.
• Act as Crisis Manager during catastrophic outages.
• Pursue proactive actions to prevent future issues.
• Lead projects to improve processes and tools.
• Establish and maintain relationships with customers.
• Collaborate with internal groups to solve issues.
• Provide reporting for better business decisions.

Requirements

• Fluent in English and Chinese/Mandarin.
• Service delivery experience preferred.
• Good understanding of Microsoft products.
• Exceptional organizational skills.
• Strong problem-solving skills.
• Ability to work non-standard hours.

Benefits

• Opportunities for career advancement.
• Professional development in international markets.
• Challenging projects to develop skills.
• Support in professional and personal development.