Escalation Operations Manager - Remote

Overview

As an Escalation Operations Manager at Pinterest, you will manage a team focused on user and platform safety, ensuring effective responses to escalations while developing policies and procedures.

In Short

• Manage the Escalation Operations team.
• Lead a team of policy generalists.
• Investigate issues using internal tools.
• Collaborate with stakeholders on policies and procedures.
• Own resolution of high priority escalations.
• Develop expertise in Pinterest policies.
• Share weekend and holiday coverage responsibilities.
• Advocate for team needs related to health and well-being.
• Work with legal and engineering teams on strategies.
• Facilitate a high-performance team culture.

Requirements

• Bachelor’s/Master’s degree or equivalent experience.
• 3+ years of people management experience.
• 5+ years in escalation and incident management.
• Critical thinking and data-driven decision-making skills.
• Experience in content review or community operations.
• Exceptional communication skills.
• Track record of launching operational processes.
• Ownership of user experience and process improvement.

Benefits

• Flexible work model (PinFlex).
• Equity eligibility.
• Inclusive workplace culture.
• Support for employee health and well-being.