2nd Level Support Linux - Remote

Overview

The position in 2nd Level Support offers the opportunity to be part of an innovative team that supports companies in the DACH region in securing their IT systems. With varied tasks, a flexible work environment, and numerous benefits, this presents an exciting challenge.

In Short

• Provide technical consulting to customers/partners.
• Respond to technical inquiries via various channels (phone, email, chat).
• Support and maintain the entire infrastructure behind the platform.
• Conduct error analysis and optimization of the platform at a deep technical level.
• Adjust and maintain the containerization environment, particularly Docker.
• Assist in the creation and optimization of SIEM integrations.
• Provide workarounds and solutions for short-term requirements.
• Collaborate with the Pre Sales team to enhance customer experience.

Requirements

• IT education or degree.
• Experience with networks, VPNs, firewalls, TCP/IP.
• Incident management: analyze and resolve security incidents.
• Experience with Linux system administration and security.
• Experience with SIEM tools and incident response.
• Basic knowledge of AWS, Azure, or cloud security concepts.
• Experience with containerization and Docker.
• Confident and professional demeanor in customer contact.
• Fluent in German.

Benefits

• Salary: Starting at 50,000€ gross/year (depending on qualifications).
• Flexibility: Up to 100% remote, office in Jena optional.
• Workation: Ability to work outside Germany for a period upon agreement.
• Working hours: 38 hours/week with flexible hours.
• Team culture: Regular events and get-togethers.
• Family: Possible childcare subsidy.
• Additional benefits: 40€ voucher (supermarkets, gas stations, etc.), travel cost reimbursement, job bike or Germany ticket.
• Retirement: Option for company pension plan (two models to choose from).
• Equipment: State-of-the-art hardware and software, internet subsidy for home office.
• Training: Individual development opportunities.

If you are passionate about Cyber Security, apply now and learn all the details in a phone call!

Translated from German