2nd Level Support Specialist - Remote

Overview

The 2nd Level Support position offers the opportunity to be part of an innovative team that assists companies in the DACH region in securing their IT systems. With varied tasks, a flexible working environment, and numerous benefits, this presents an exciting challenge.

In Short

• Provide technical advice to customers/partners
• Answer technical questions and concerns through various channels (phone, email, chat)
• Support and manage the entire infrastructure behind the platform
• Analyze and optimize platform issues on a deep technical level
• Adjust and maintain the containerization environment, especially Docker
• Assist in the creation and optimization of SIEM integrations
• Provide workarounds and solutions for short-term requirements
• Collaborate with the Pre-Sales team to improve customer experience

Requirements

• Experience with networks, VPNs, firewalls, TCP/IP
• Incident management: analyze and resolve security incidents
• Experience with Linux and Windows system administration and security
• Experience with SIEM tools and incident response
• Basic knowledge of AWS, Azure, or cloud security concepts
• Experience with containerization and Docker
• Confident and professional demeanor in customer contact
• Fluent in German

Benefits

• Salary: Starting from 50,000€ gross/year (depending on qualifications)
• Flexibility: Up to 100% remote, office in Jena optional
• Workation: Opportunity to work outside Germany for a period upon agreement
• Working hours: 38 hours/week with flexible hours
• Team culture: Regular events and get-togethers
• Family support: Childcare subsidy possible
• Additional benefits: 40€ voucher (supermarkets, gas stations, etc.), travel cost reimbursement, company bike or Germany ticket
• Retirement plan: Option for company pension scheme (two models to choose from)
• Equipment: Latest hardware and software, internet subsidy for home office
• Training: Individual development opportunities

If you are passionate about Cyber Security, apply now and learn all the details in a phone call!

Translated from German