Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager (CSM) at Amperity, you will play a critical role in guiding our customers through the entire lifecycle of their engagement with us, ensuring they achieve their goals and derive long-term value from our platform.

In Short

• Develop a customer-centric quarterly value roadmap.
• Proactively communicate progress and identify risks.
• Drive Monthly and Executive Business Reviews.
• Collaborate with the BVS team for ROI reporting.
• Engage with late-stage prospects for smooth transitions.
• Build and maintain strong relationships with key stakeholders.
• Identify opportunities for upsell and cross-sell.
• Surface competitive threats to Account Executives.
• Thrive in ambiguous environments and drive clarity.
• Exceptional presentation and storytelling skills.

Requirements

• 7+ years in enterprise customer success or consulting.
• Strong preference for experience in data infrastructure or analytics.
• Proven track record with large organizations.
• Ability to influence decision-makers.
• Strategic mindset with a passion for consultative roles.
• Collaborative team player with cross-functional skills.
• Practitioner-level knowledge of martech tools.

Benefits

• 100% employee healthcare coverage.
• Transportation subsidies.
• Self-managed PTO.
• Flexible work environment.
• Inclusive environment for personal growth.