Customer Success Manager - Enterprise - Remote

Overview

Amper is on a mission to empower manufacturers with real-time visibility and control of their operations, enabling them to thrive in an increasingly competitive market. Our intuitive, flexible, and scalable solutions are revolutionizing the way manufacturers in industries like CNC machining, fabrication, and injection molding manage their shop floors.

In Short

• We are looking for an experienced Customer Success Manager - Enterprise.
• You will be the key point of contact for our largest and most strategic customers.
• Your focus will be on ensuring customers achieve measurable outcomes with Amper.
• Develop trusted relationships with executive stakeholders and tactical teams.
• Collaborate with Sales, Product, and other internal teams.
• Own key metrics such as churn and gross retention rate.
• Drive adoption and long-term retention of Amper solutions.
• Lead regular business reviews to showcase value delivered.
• Act as the customer’s advocate within Amper.
• Support flexible work while valuing collaboration.

Requirements

• 5+ years of experience in Customer Success or Account Management.
• Experience with enterprise or large strategic customers.
• Strong analytical skills to interpret customer data.
• Excellent communication and relationship management skills.
• Customer-first mentality with a focus on driving outcomes.
• Collaborative and resourceful problem solver.
• Passion for operational excellence and continuous improvement.

Benefits

• Be part of a mission-driven company transforming the manufacturing industry.
• Collaborate with a dynamic, innovative team.
• Enjoy competitive compensation and benefits.
• 401(k) and unlimited paid time off.
• Early-stage stock option equity.