Portal Performance Manager - Remote

Overview

We are seeking an experienced Portal Performance Manager to lead the performance, optimization, and user experience of our MyHR portal, built on the ServiceNow platform. This role will be responsible for driving continuous improvement of the HR portal's usability, responsiveness, content effectiveness, and service delivery performance to ensure an engaging and efficient digital employee experience.

In Short

• Monitor and manage end-to-end performance of the MyHR portal.
• Analyze portal usage data and performance metrics.
• Implement optimization strategies for faster loading times.
• Partner with HR and UX/UI teams to enhance portal usability.
• Maintain a consistent and branded digital HR experience.
• Develop and deliver dashboards and performance reports.
• Act as a liaison between HR, IT, and developers.
• Manage incident resolution for portal-related issues.
• Stay current on ServiceNow platform capabilities and best practices.
• Benchmark portal performance against industry standards.

Requirements

• Bachelor’s degree in Computer Science, HR Technology, or related field.
• 5+ years of experience in HR portals or enterprise self-service tools.
• In-depth knowledge of ServiceNow Employee Center / HRSD.
• Proven experience in portal performance analysis.
• Strong skills in web analytics tools.
• Understanding of UX principles and accessibility standards.
• Excellent collaboration and communication skills.
• ServiceNow certifications preferred.
• Experience with Agile development environments.
• Familiarity with design systems and mobile-first principles.

Benefits

• Opportunity to work with a leading biotechnology company.
• Engage in innovative projects that improve health outcomes.
• Collaborative work environment with cross-functional teams.
• Continuous learning and professional development opportunities.
• Competitive compensation and benefits package.