Senior Manager, Omnichannel Operations Lead - Remote

Overview

The Senior Manager, Omnichannel Operations Lead at Amgen is responsible for overseeing the marketing technology capabilities necessary for effective patient and prospect engagement across various campaigns, ensuring alignment with business strategies and technical execution.

In Short

• Lead the marketing technology capabilities for patient engagement.
• Optimize Salesforce Marketing Cloud for lifecycle marketing use cases.
• Ensure platform readiness and data availability for campaigns.
• Collaborate with cross-functional teams for campaign execution.
• Monitor platform performance and provide improvement recommendations.
• Set execution standards and guidelines for platform use.
• Facilitate troubleshooting for platform and campaign issues.
• Drive operational excellence in marketing processes.
• Manage the capability roadmap for patient/prospect engagement.
• Align marketing strategies with technical requirements.

Requirements

• Doctorate or Master’s degree with relevant experience in digital marketing operations.
• 5+ years of experience in marketing technology or omnichannel campaign enablement.
• Deep expertise in Salesforce Marketing Cloud tools.
• Strong understanding of data architecture and privacy compliance.
• Proven ability to manage cross-functional teams effectively.
• Experience translating marketing strategies into technical requirements.

Benefits

• Comprehensive employee benefits package.
• Retirement and savings plan with company contributions.
• Flexible work models including remote options.
• Discretionary annual bonus program.
• Stock-based long-term incentives.
• Award-winning time-off plans.